Terms
Northbench operates as three sequenced offers — paid audit, fixed-fee implementation, and a recurring monthly retainer. This page describes what each tier covers, payment and refund basics for the audit deposit, and the ownership clause for engagement work product.
One workflow, three phases. Each tier is independent — you can stop after any of them — but they are designed to sequence: an audit that scopes the work, a fixed-fee build that delivers it, and a retainer that runs it.
Tier 1
Fixed scope, fixed price. A two-hundred-and-fifty-dollar deposit, refundable in full against an implementation booked within sixty days (see refund clause below).
Deliverable
A written brief on one chosen workflow in your vertical. Two-week turnaround. Human-reviewed.
What's not included
Tier 2
Scope agreed up-front against the audit brief. Priced as a fixed fee (concrete numbers belong on the /pricing page, not in this document).
What's included
Building the chosen workflow against the documented scope.
What's not included
Tier 3
Managed operation of the implemented workflow(s). Scope equals the workflows delivered during the implementation, plus later paid-scope expansions.
What's included
What's not included
Four clauses that apply to every engagement, in plain language.
Work product produced during an engagement — including the audit brief, implementation artifacts (configs, code, runbooks, prompts), and any deliverable listed on the engagement SOW — transfers to the client on full payment of the relevant invoice. Until that invoice is paid in full, Northbench retains ownership and grants the client a non-exclusive license to use the deliverables for the purpose for which they were commissioned.
The client is responsible for the accuracy of the inputs they provide — intake form answers, contact messages, anything uploaded to the client dashboard once it ships. Northbench is not liable for decisions made on the basis of client-supplied data.
Aggregate liability under any engagement is capped at the fees Northbench received from that client in the twelve months preceding the event giving rise to the claim. This is a starting position; the engagement SOW may modify it in writing.
Nothing on this page is legal advice. If your engagement needs specific contractual terms, raise them on the kickoff call and we'll reflect them in the SOW.
Each engagement is governed by the laws of the jurisdiction Northbench operates in at the time the engagement SOW is signed. Disputes are first attempted in good-faith email between the named contacts on each side; if that fails, escalation follows the SOW. This page stays jurisdiction-neutral — the SOW can override.
We'll update this page when these terms change. The date at the bottom of the page is the effective date; for active engagements, the engagement SOW controls regardless of any later change here.
Email us at northbench-elhqz7@polsia.app or use the contact form. The same address handles deletion requests, terms questions, and anything else this page didn't cover.
Effective 2026-08-20. Northbench.